JN Collection Boutique is committed to providing exceptional customer service and quality products. Normal processing is 1-3 business days. Once you receive the shipment confirmation email, please allow 24hrs for the tracking number to be activated. Tracking Identification numbers will be sent automatically to the email address on file. 

Standard delivery timeframes are between 3-10 business days within the US, in the event that an ordered item is unavailable or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative, or a full refund. All orders require signature confirmation. After placing your order your will typically receive it within 7-10 business days.

If you have any questions about your order or the status of your order please do not hesitate to contact us at support@jncollection.com. 

We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct.

If you have a special date you need your item(s) received by, please add your request to the special instructions box located at checkout. We will do our best to meet any special deadlines however it is not guaranteed. 

Please note, domestic orders may be subject to fraud prevention protocol. In this case, we will require a copy of the credit card used for purchase with matching photo identification.

International Policy

All international orders may be subject to local customs, duties, and taxes. You are wholly responsible and liable for these charges. Please refer to your local customs authority for more information.

Please note, international orders may be subject to fraud prevention protocol. In this case, we will require a copy of the credit card used for purchase with matching photo identification.

Fraud Prevention Policy 

We have the right in any case that is high alert for fraud to require a copy of the credit card used for purchase with matching photo identification.