Store Policy
Store Policy
Shipping Policy
JN Collection Boutique is committed to providing exceptional customer service and quality products. Normal processing is 1-3 business days. Once you receive the shipment confirmation email, please allow 24hrs for the tracking number to be activated. Tracking Identification numbers will be sent automatically to the email address on file.
Standard delivery timeframes are between 3-10 business days within the US, in the event that an ordered item is unavailable or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative, or a full refund. All orders require signature confirmation. After placing your order your will typically receive it within 7-10 business days.
If you have any questions about your order or the status of your order please do not hesitate to contact us at support@jncollection.com.
We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct.
If you have a special date you need your item(s) received by, please add your request to the special instructions box located at checkout. We will do our best to meet any special deadlines however it is not guaranteed.
Please note, domestic orders may be subject to fraud prevention protocol. In this case, we will require a copy of the credit card used for purchase with matching photo identification. All deliveries require signature confirmation.
Return Policy
JN Collection Boutique is made to make you feel good, and we back up with our return policy. If you are not pleased with your purchase from www.jncollection.com simply contact us within 15 days and we will issue you an exchange or return for store credit. Due to the nature of our products, we do not offer refunds (no exceptions), only exchange or return for store credit. While we hope it does not come to that, we will make the process as painless as possible.
1. For all exchange/returns please email support@jncollection.com within 15 days of receiving your order to request your return authorization number and shipping label.
2. Include in your email the original order number & the items you are requesting to exchange or return for store credit.
3. Once your return/exchange has been approved you will receive a return authorization number and return label.
4. JN Collection is fully committed to customer satisfaction. We also understand that you may have a change of mind in which case we are happy to work with you in any which way possible. We will not be able to offer you an exchange or return for store credit unless the product is unused and in its original package and tags attached.
5. JN Collection cannot take responsibility for lost or missing returned orders.
6. Unwashed, unworn or unused items in original condition ( with tags) may be exchanged or returned for store credit up to 15 days after receiving your order.
7. You can choose between an exchange or return for store credit where purchased items meet our requirements. However this will not apply if item(s) have been incorrectly shipped, or are different to the product purchased on the website.
International Policy
All international orders may be subject to local customs, duties, and taxes. You are wholly responsible and liable for these charges. Please refer to your local customs authority for more information.
Please note, international orders may be subject to fraud prevention protocol. In this case, we will require a copy of the credit card used for purchase with matching photo identification.
Fraud Prevention Policy
We have the right in any case that is high alert for fraud to require a copy of the credit card used for purchase with matching photo identification.
How To Contact Us
If you have any questions about our products or your order status do not hesitate to contact us at support@jncollection.com.
