Store Policy

Shipping Policy

Normal processing is 1-3 business days, which is the time it takes for your order to ship out to you and delivered to your carrier. If you have any questions about your order or the status of your order please do not hesitate to contact us at support@jncollection.com. All orders require signature confirmation. 

Please note, domestic orders may be subject to fraud prevention protocol. In this case, we will require a copy of the credit card used for purchase with matching photo identification. All deliveries require signature confirmation.

Tracking Identification numbers will automatically be sent to the email address on file once shipped.

 

Return Policy

Due to the nature of our products, we do not offer refunds. Only returns for store credit only. No exceptions. 

 

International Policy

All international orders may be subject to local customs, duties, and taxes. You are wholly responsible and liable for these charges. Please refer to your local customs authority for more information.

Please note, international orders may be subject to fraud prevention protocol. In this case, we will require a copy of the credit card used for purchase with matching photo identification.

 

Fraud Prevention Policy 

We have the right in any case that is high alert for fraud require a copy of the credit card used for purchase with matching photo identification.

 

How To Contact Us 

If you have any questions about our products or your order status do not hesitate to contact us at support@jncollection.com.