Frequently Asked Questions

What is my shipping timeframe?

Standard delivery timeframes are between 3-10 business days within the US, in the event that an ordered item is unavailable or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative, or a full refund. All orders require signature confirmation. After placing your order your will typically receive it within 7-10 business days.

I have a concern, how do I reach customer service?

If you have any questions about your order or the status of your order please do not hesitate to contact us at support@jncollection.com or use our chat form located on the right corner.

Do you ship internationally?

All international orders may be subject to local customs, duties, and taxes. You are wholly responsible and liable for these charges. Please refer to your local customs authority for more information.

Please note, international orders may be subject to fraud prevention protocol. In this case, we will require a copy of the credit card used for purchase with matching photo identification.