Frequently Asked Questions

Standard processing timeframes are between 1-3 business days. After placing your order you will typically receive it within 2-3 business days.

If you have any questions about your order or the status of your order please do not hesitate to contact us at support@jncollection.com or use our chat form located on the right corner.

All international orders may be subject to local customs, duties, and taxes. You are wholly responsible and liable for these charges. Please refer to your local customs authority for more information.

Please note, international orders may be subject to fraud prevention protocol. In this case, we will require a copy of the credit card used for purchase with matching photo identification.