Shipping Policy

Shipping Policy

JN Collection Boutique is committed to providing exceptional customer service and quality products. Normal processing is 1-3 business days. Once you receive the shipment confirmation email, please allow 24hrs for the tracking number to be activated. Tracking Identification numbers will be sent automatically to the email address on file. 

Standard delivery timeframes are between 3-10 business days within the US, in the event that an ordered item is unavailable or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative, or a full refund. All orders require signature confirmation. After placing your order you will typically receive it within 2-3 business days.

If you have any questions about your order or the status of your order please do not hesitate to contact us at support@jncollection.com. 

We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct.

If you have a special date you need your item(s) received by, please add your request to the special instructions box located at checkout. We will do our best to meet any special deadlines however it is not guaranteed. 

Please note, domestic orders may be subject to fraud prevention protocol. In this case, we will require a copy of the credit card used for purchase with matching photo identification.

International Policy

All international orders may be subject to local customs, duties, and taxes. You are wholly responsible and liable for these charges. Please refer to your local customs authority for more information.

Please note, international orders may be subject to fraud prevention protocol. In this case, we will require a copy of the credit card used for purchase with matching photo identification.

Fraud Prevention Policy 

We have the right in any case that is high alert for fraud to require a copy of the credit card used for purchase with matching photo identification.

How can I track my order?

Once your order is placed, you can create an account with us and check your order status. After your order is processed and shipped you will receive a tracking number through your email on file. The email will included a link that takes you directly to USPS or UPS website to track your order and follow your order on its way to you. All orders require a signature confirmation.

When will I receive my order?

After your order is placed, processing time is 1-3 business days + the shipping option of your choosing. Please refer to the chart for the timeframe of USPS shipping. Orders cannot be canceled after 24 hours of purchase. 

What happens if I was unable to sign for my order? 

Unfortunately, we only allow one shipment per order. If your package is delivered back to us and you would like us to re-ship it back to you, it is the costumer's responsibility to pay for re-shipment. 

How To Contact Us 

If you have any questions about our products or your order status do not hesitate to contact us at support@jncollection.com.